Maximum Purchase Policy
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, LA, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI, and all Canadian provinces and territories. Sales tax will be assessed on the total purchase*, including shipping/handling charges (as required) and gift-wrap services. If you have questions regarding sales tax, please feel free to Contact Us.
*Purchases paid for using Clinique Gift Cards or eGift Cards are subject to applicable sales tax. No sales tax is charged when purchasing Clinique Gift Cards or eGift Cards.
Shipping & Handling
At this time, we can accept only orders that are billed and shipped to locations in the United States (including APO/FPO, P.O.Boxes, and U.S. Territories). Priority Shipping methods (Overnight or 2nd Day service) are not available for certain locations in Alaska and Hawaii and the U.S. Territories.
STANDARD SHIPPING: Delivery within 5-7 business days from the order's ship date. Most orders destined for P.O. Boxes are delivered within 6-14 business days from the order's ship date.
2ND DAY SERVICE: Delivery within 2-3 business days from the order's ship date.
Second Day orders may require a signature upon delivery.
OVERNIGHT SERVICE: Delivery within 1 business day from the order's ship date.
Overnight orders may require a signature upon delivery.
Please note: Orders are shipped and delivered on business days (Monday through Friday, except major holidays). Orders being shipped to P.O. Box and APO/FPO addresses must be sent via standard shipping method. If you have any questions concerning the shipment of your order, please contact us via email or call us at 1-800-419-4041.
SHIPPING AND HANDLING CHARGES PER ORDER:ORDER TOTALSTANDARD SERVICE2ND DAY SERVICEOVERNIGHT SERVICE$0.00 - $25.00$5.00$10.00$15.00$25.01 - $40.00$6.00$11.00$16.00$40.01 - $60.00$7.00$12.00$17.00$60.01 - $80.00$8.00$13.00$18.00$80.01 - $100.00$9.00$14.00$19.00Over $100.00$10.00$15.00$20.00
Returns and Exchanges
If you wish to return or exchange an item purchased through Clinique.com, please follow the steps below. Please note that Clinique.com Cards and eGift Cards can not be returned or exchanged.
1) Please fill out the Return Merchandise section on the back of the invoice (enclosed in your original order) and place it inside the return package.
• If you are returning a gift, please check the box marked "Gift Return" on the back of the invoice.
2) Pack the items carefully to avoid damage in transit.
3) Affix the return label provided on the invoice on the outside of the return package.
• If the return label is not available, please address your return package to:
7601 Trade Port Drive
Louisville, KY 40258
4) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).
We're sorry, return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found in the section - Damaged Items.
Your return request will be processed promptly.
• Returns are processed within 3-5 business days of receipt.
• An email will be sent to confirm the receipt and processing of your return request.
Please note: Only products purchased on Clinique Online may be returned for refund or exchange.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-419-4041.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If for any reason you are not completely satisfied with your Clinique Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase.