Complimentary Services are 15 minutes in length and do not require an appointment to be made. Simply visit one of our M·A·C Stores or a counter and speak to a M·A·C Artist to see how we can assist you with our range of Complimentary Services Paid Services which are redeemable on products are available at selected locations, with bookings required to be confirmed by a M·A·C Artist. Appointments can be made by visiting or calling one of our stores or a Counter. We also provide the option for you to make the appointment Online. Click here to be taken to our Online Appointment Booking system.

All our Paid Services are redeemable on products, which means that the cost of the Service can be fully redeemed on product purchases on the day of your Service to the full amount of your Service.

If the total value of the redeemed products you have selected at the end of your booked appointment is less than the cost of the Service, the minimum amount required to be paid is the cost of the Service. A refund will not be completed for the difference between the total redeemed products and the cost of the Service.

If you are more than 15 minutes late for an appointment, the M·A·C Store or Counter may ask for the booked appointment to be rescheduled.

If your appointment is booked at a M·A·C counter, please call the Counter as soon as possible to modify or cancel the appointment.

If your appointment is at a M·A·C Freestanding store location and you booked the appointment through the Online Appointment Booking tool, you can cancel or modify the appointment through the booking system. Should you have booked the appointment over the phone or in person, please contact the store to modify or cancel your appointment.

This appointment can only be booked if you would like a new pair of M·A·C False Eyelashes purchased at the time of the appointment to be applied on your eyes.

Individual lash application requires more time to complete, as each individual lash is required to be applied on your eyes one-at-a-time. If you would like to have individual lashes applied, we recommend speaking to a M·A·C Artist to find out more about whether you should book in a Feature Focus Appointment to have your whole Eye makeup look completed or whether your look can be achieved with a pair of False Lashes applied.

We recommend speaking to a M·A·C Artist regarding your request to see if the Service type that you are looking for can be completed by the Artist.

As we continue to prioritise the health and safety of our employees and customers, we have implemented operational changes and increased safety measures in-store. We are following all local guidelines and taking extra precautions.

Before arriving, we do ask that you let us know if you’re feeling unwell, as we can reschedule or cancel your appointment.